Privacy policy
TitanFuel operates as an online supplement store based in Malta. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit or make a purchase from our Shopify store.
1. Information We Collect
When you use our website, we may collect the following types of personal data:
Personal Identification Information: Name, billing/shipping address, email address, phone number.
Order & Payment Information: Details of purchases, payment method, transaction details. (Payment details are processed securely by our payment providers and are not stored on our servers.)
Account Information: Login credentials if you create an account.
Technical & Usage Data: IP address, browser type, device information, and browsing behavior collected via cookies and similar technologies.
2. How We Use Your Information
We use your information for purposes including:
Processing and fulfilling your orders.
Managing your account and providing customer support.
Communicating with you about promotions, offers, and updates (if you have opted in).
Improving our website, products, and services.
Complying with legal obligations (e.g., tax and accounting laws).
3. Shopify and Third-Party Services
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform.
Shopify stores your data on secure servers behind a firewall.
Shopify may transfer your data outside the EU (e.g., to Canada or the United States). Shopify ensures adequate safeguards are in place (such as Standard Contractual Clauses).
Other third parties we may share data with include:
Payment providers (Stripe, PayPal, card processors) to handle secure transactions.
Shipping carriers to deliver your orders.
Analytics providers (e.g., Google Analytics) to understand site usage.
We never sell your personal information.
4. Legal Basis for Processing (GDPR)
We process your personal data under the following lawful bases:
Contractual necessity: To fulfill your order and deliver goods.
Consent: For marketing communications.
Legal obligation: To comply with tax, customs, and accounting laws.
Legitimate interests: To improve services and prevent fraud.
5. Cookies & Tracking
We use cookies to improve your browsing experience, remember your preferences, and analyze traffic.
Essential cookies are required for site functionality.
Analytics and marketing cookies require your consent.
You may manage or disable cookies through your browser settings.
6. Data Retention
We keep your personal information only for as long as necessary to:
Fulfill the purposes set out in this policy.
Comply with Maltese tax, accounting, and regulatory obligations.
After this period, data will be securely deleted or anonymized.
7. Your Rights (EU GDPR)
As a resident of Malta (or the EU), you have the right to:
Access, rectify, or erase your personal data.
Restrict or object to our processing of your data.
Withdraw consent for marketing communications at any time.
Data portability (receive a copy of your data in a usable format).
Lodge a complaint with the Office of the Information and Data Protection Commissioner (IDPC), Malta.
To exercise these rights, contact us atย danric233@gmail.com.
8. Data Security
We implement appropriate technical and organizational measures to protect your data, including SSL encryption, secure servers, and limited access to personal data.
9. Childrenโs Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect data from minors.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the โLast Updatedโ date.
11. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us at:
Email: danric233@gmail.com